Job Overview

???? Location:

Fern Mussoorie, Mussoorie, Uttarakhand

????‍???? Job Title:

Front Office Associate

???? Job Type:

Full-time
Shift: Rotational shift
Expected Start Date: 01/05/2025

???? Pay:

₹15,000 – ₹20,000 per month

Benefits:

• Health insurance

???? Job Responsibilities:

• Guest Check-in and Check-out: Efficiently manage guest check-ins and check-outs, ensuring a smooth, welcoming experience upon arrival and departure.

• Guest Services and Inquiries: Provide guests with information about hotel facilities, services, and local attractions, addressing all their queries and needs promptly.

• Reservation Management: Handle reservations, including making new bookings, modifying existing ones, and assisting with cancellations while maintaining accurate guest records.

• Billing and Payment Processing: Accurately process guest payments, handle billing inquiries, and ensure all charges are correctly applied to guest accounts.

• Guest Complaint Resolution: Address guest complaints or issues professionally, ensuring swift resolutions to maintain a positive guest experience.

• Coordination with Other Departments: Communicate with housekeeping, maintenance, F&B, and other departments to meet guest requests and special requirements promptly.

• Maintaining Front Desk Operations: Ensure that the front desk area is well-organized, clean, and operates smoothly, including managing phone lines and guest messages.

• Customer Service Excellence: Consistently deliver high levels of customer service, ensuring guest satisfaction throughout their stay.

• Safety and Security: Follow hotel security protocols to ensure guest safety, including monitoring access to the property and guest rooms.

• Administrative Tasks: Perform administrative duties such as filing, answering phones, managing guest correspondence, and updating records to ensure smooth operations.

???? Qualifications & Skills:

• Strong communication and interpersonal skills

• Previous experience in a front office or customer service role is a plus

• Ability to work efficiently in a fast-paced environment

• Attention to detail and strong organizational skills

• Ability to multitask and handle pressure effectively

• Team player with a customer-first approach

???? How to Apply:

Submit your resume and relevant documents to the hiring manager or apply as per the process provided by the employer.

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