Job Overview

Job Title: Customer Support Executive
Location: Dehradun, Uttarakhand
Job Type: Full-time
Pay: ₹9,768.18 - ₹16,000.00 per month
Shift: Day shift

Job Responsibilities:

• Respond promptly and professionally to customer queries via chat, email, and social media.

• Provide product recommendations based on customer needs and concerns.

• Assist customers with order tracking, shipping details, and return/exchange requests.

• Handle customer complaints and escalate issues when necessary.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Collect and analyze customer feedback to help improve products and services.

• Maintain accurate records of customer interactions and transactions.

Requirements:

• Prior experience in customer support, preferably in eCommerce or retail (not mandatory).

• Good written communication skills in English and Hindi (additional languages are a plus).

• Strong problem-solving skills and the ability to handle difficult customer situations.

• Ability to multitask and manage time effectively.

• Passion for helping customers.

Benefits:

• Flexible schedule.

• Yearly bonus.

Work Location: In person, Dehradun, Uttarakhand.

This role is perfect for someone who enjoys helping customers and has a passion for delivering great service. Let me know if you need further adjustments!