Job Overview

Customer Care Advisor – Cathay Pacific (Mumbai, India)

Job Details

• Location: Mumbai, India
• Department: Customer Care (CCD) India, Mumbai Pacific
• Application Deadline: March 31, 2025

Company Overview

Let your passion take flight!

At Cathay Pacific, we take pride in being one of the world's leading airlines. Our long-standing success, commitment to Hong Kong, and exceptional customer service have built our reputation.

Join a company that values its employees and offers global career growth opportunities. Your journey with us doesn’t stop here—it can take you anywhere!

???? Recognized as a Great Place to Work in India!

Role Overview

As a Customer Care Advisor, you will be responsible for providing exceptional customer service and sales support across various digital and telephone channels. You will build strong relationships with customers, drive revenue growth, and ensure service excellence.

This role requires proactive engagement with customers, the ability to interpret their needs, and the promotion of Cathay Pacific services and brands through direct channels.

Key Responsibilities

✅ Provide global customer service to Cathay Pacific customers via:

• Digital platforms (Live chat, WhatsApp, Facebook Messenger, etc.)
• Telephone channels

✅ Assist customers with new bookings, travel products, fares, and services.
✅ Guide customers to use Cathay Pacific’s mobile app and website (cathaypacific.com) for self-service.
✅ Achieve key performance targets (customer satisfaction, quality, productivity, and revenue goals).
✅ Maximize revenue by identifying sales opportunities and delivering excellent customer service.

Candidate Requirements

✔ Fluent in English (written and spoken); knowledge of the local market language is an advantage.
✔ Customer-focused attitude with strong listening, communication, and problem-solving skills.
✔ Ability to work both independently and in a team.
✔ Highly organized and detail-oriented with a focus on delivering quality service.
✔ Comfortable working in a fast-paced environment under pressure.
✔ Willingness to work in shifts.
✔ Candidates with the following language proficiency scores will have an advantage:

• TOEIC score of 325 (Reading & Listening)
• IELTS Academic Band Score of 6.0 or higher

Why Join Cathay Pacific?

???? Global Career Growth – Unlock a world of opportunities within our international network.
???? Exceptional Work Culture – Work in an environment that values teamwork and excellence.
???? Continuous Learning – Enhance your skills through training and career development programs.
???? Competitive Benefits & Perks – Learn more about our employee benefits here:
???? Why Work at Cathay Pacific

Application Process

???? Diversity & Inclusion: Cathay Pacific is an equal opportunity employer that values workforce diversity.
???? Data Privacy: Personal information will be used strictly for recruitment purposes in accordance with our Personal Data Policy.
???? Application Status:

• If you do not receive a response within 8 weeks, consider your application unsuccessful.
• Your application details will be retained for 24 months.

For a copy of our Personal Information Collection Statement, please contact our Data Protection Officer.