Customer Care Executive

Apply Before: 01-Jan-2027

Job details

Ernakulam District, Kerala

Pulled from the full job description

Identify and target potential clients such as office spaces, restaurants, saloons, boutiques, bakeries, event centers, and other commercial entities.
Develop and maintain client relationships to generate new business opportunities.
Must be willing to learn and apply Technical details, such as understanding of design and construction processes for commercial buildings and be able to explain technical details and solutions to clients.
Product Knowledge: Understand the company's offerings, including design services, construction techniques, materials, and technologies used in commercial projects
Customer Support: Provide ongoing technical support to clients during and after the sales process. Assist with any technical questions or issues that may arise.
Leads handling, updating and follow up on daily basis, including generation of reports. Must coordinate details with marketing team as well.
Collaboration: Work closely with the design and engineering teams to ensure client requirements are met and projects are delivered successfully.
Market Research: Stay updated on industry trends, competitor activities, and market demands to identify new opportunities.
Project Management: Oversee the sales process from initial contact to project handover to construction department, ensuring timelines and budgets are met.
Recording of all above work details in google sheets and ERP software.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits: