Job Overview

Job Details

Job Type: Full-time
Location: Kaushambi, Ghaziabad, Uttar Pradesh
Experience: 1 - 5 years
Industry: Travel/Hotels/Restaurants/Airlines/Railways
Company: Travelogy India Pvt. Ltd.
Functional Area: Travel, Tours, Ticketing, Airlines

Job Description

Position: Travel Operations Executive

The Travel Operations Executive is responsible for handling client appointments, bookings, and providing a smooth travel experience. This role involves coordinating with various agencies, managing bookings, handling client queries, and ensuring a smooth customer experience from start to finish.

Key Responsibilities

• Appointments and Scheduling: Coordinate and schedule appointments with various departments.
• Client Meetings and Support: Meet and assist clients, ensuring a smooth interaction and addressing any concerns.
• Vouchers and Invoices: Prepare vouchers and invoices for clients.
• Vendor Coordination: Communicate with vendors (hotels, airlines) to arrange services.
• Hotel Booking Assistance: Assist guests with hotel bookings and ensure smooth check-in processes.
• Documentation: Prepare and provide necessary documents to the guests.
• Flight and Hotel Confirmation: Reconfirm flight schedules and hotel bookings before the guest’s arrival.
• Client Feedback: Gather client feedback and relay it to the operations team or head of operations.
• Problem Solving: Coordinate with various agents to resolve client queries efficiently.
• Foreign Client Handling: Manage interactions with international clients.
• Tour Operations: Assist with handling tour operations and logistics.

Skills Required

• Strong communication skills, both verbal and written.
• Ability to handle foreign clients with professionalism.
• Solid knowledge of Indian and subcontinent destinations.
• Experience in tour operations and customer service.
• Proficient in handling bookings and reconfirming schedules.
• Excellent organizational and problem-solving abilities.

Qualifications

• Experience in travel operations, tour handling, or a related field (1 - 5 years).
• Good command of English, both written and spoken.