Job Overview

Job Opportunity: Airline Reservation Executive

???? Location: Thiruvananthapuram, Kerala
???? Job Type: Full-time
???? Pay: ₹20,000 - ₹30,000 per month
⏰ Shift: Day shift

Company Overview:

Kerala Travels is a well-established, premier travel and tourism firm offering exceptional travel services. We are looking for dedicated and skilled Airline Reservation Executives to join our team and contribute to delivering top-notch travel experiences for our clients.

Job Responsibilities:

As an Airline Reservation Executive, you will be responsible for:

• Flight Booking & Reservations: Managing flight bookings, cancellations, and changes in an efficient and customer-friendly manner.

• Customer Interaction: Responding to customer inquiries, explaining flight options, and helping customers make informed decisions.

• Managing Reservations: Handling changes, cancellations, and updates to customer reservations while ensuring accuracy and timeliness.

• Customer Service: Providing exceptional customer service and addressing complaints or issues to ensure a smooth travel experience.

• System Use: Utilizing airline reservation systems (such as Galileo) to manage bookings effectively.

• Check-in Assistance: Assisting with check-in procedures at the airport when necessary.

• Billing & Payments: Ensuring accurate customer billing and payment processing.

Qualifications & Requirements:

• Experience: At least 1 year of experience in airline ticketing or reservations.

• IATA Certification: Required for the role.

• Skills: Strong customer service skills and the ability to work both independently and as part of a team.

• Knowledge: Familiarity with flight schedules, fares, and regulations; proficiency in using airline reservation systems (Galileo is a plus).

• Communication: Excellent communication skills to interact effectively with customers.

Benefits:

• Cell Phone Reimbursement

• Provident Fund

• Yearly Bonus

Work Schedule:

• Shift: Day shift

• Location: In-person at our office in Thiruvananthapuram, Kerala.

Additional Information:

• Ability to Relocate: Candidates should be able to reliably commute to or relocate to Trivandrum, Kerala before starting work.

• Salary: ₹20,000 - ₹30,000 per month

If you're passionate about the travel industry and have a background in airline reservations, we'd love to have you as part of our team. Apply today!

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