Job Overview

Job Details

Job Type: Full-time
Shift: Night shift, Rotational shift
Location: Pune, Maharashtra
Experience: 3-4 years
Company: Etraveli Group

Job Description

Etraveli Group is a global leader in technology solutions and fulfillment services for online flight sales. The company connects millions of flights and travelers worldwide, handling everything from search and selection to booking and beyond. With prominent travel service brands like Mytrip, GoToGate, and Flight Network, Etraveli Group is dedicated to simplifying travel for its clients while enhancing the experience for its diverse workforce of over 2,500 professionals.

Key Responsibilities

• Ticketing Management: Oversee ticketing queues and manage new issuances and reissues.
• EMD Fulfillment: Ensure Electronic Miscellaneous Document (EMD) fulfillment.
• Fare Rule Interpretation: Accurately interpret airline fare rules and pricing structures.
• Error Reporting: Identify and report errors in ticketing processes.
• Supplier Liaison: Coordinate with airlines and suppliers to resolve various issues and inquiries.

Required Skills & Qualifications

• Experience: 3-4 years in ticketing fulfillment, including fare rule interpretation and reissuance.
• Technical Skills: Proficiency in Amadeus and Saber/Travelport systems.
• Shift Availability: Ability to work in rotational shifts, including night shifts.
• Language Skills: Strong written and verbal communication skills in English.
• Knowledge: Understanding of IATA regulations and the logic behind carrier approvals.
• Skills: Excellent multitasking, organizational, and problem-solving abilities.
• Attributes: Self-motivated, proactive, and results-driven with strong quantitative skills.
• Education: Minimum education: Undergraduate (10+2 or equivalent).

Additional Skills

• Ability to adapt to changes and work effectively under pressure.
• Close collaboration with various departments to stay updated on changes and best practices.