Job Overview

Job Title: Travel Process - Customer Care Executive (CCE)

???? Location: Malviya Nagar, Delhi
???? Job Type: Full-time, Fresher
???? Shift & Schedule: Rotational Shifts
???? Salary: ₹14,000 – ₹20,000 per month (with potential hike to ₹25,500)
???? Benefits: Commuter Assistance, Incentives, Cab Facility, Regular Appraisals

Company:

R Innovator Consultants
Address: A-3A LGF Panchsheel Vihar, Malviya Nagar, ND 17
Mobile: +91 93116 14477

Job Description:

We are hiring for Expedia Travel Process as a Customer Care Executive (CCE) in the inbound sales process. This role involves assisting customers in making travel bookings, providing support for reservations, and upselling travel-related services.

Key Responsibilities:

• Handle inbound customer inquiries related to travel services and bookings

• Upsell travel packages, flights, hotels, etc., to customers

• Provide exceptional customer service and ensure customer satisfaction

• Address customer complaints, ensuring effective resolution

• Maintain accurate records of customer interactions and sales

Skills & Requirements:

• Excellent communication skills (spoken)

• Fluency in English and Hindi (Mandatory)

• Comfort working in rotational shifts

• GDS knowledge (Preferred but not mandatory)

• Freshers and undergraduates are welcome to apply

• Customer Care experience (Preferred but not mandatory)

Qualifications & Eligibility:

• Graduates in any stream can apply

• Undergraduates, Dropouts, Result Awaited, and 12th Pass candidates are also eligible

• Freshers are encouraged to apply

• 6 months of experience in international BPO is required for some positions

Work Environment & Benefits:

• Great place to build your career

• Top-notch infrastructure and training facilities

• Regular appraisals and salary revisions

• Huge incentives ranging from ₹10,000 to ₹50,000 in hand

• Cab facility available for both sides

• 5-day working week with 2 days rotational off (for some roles)

• 6-day working week with 1 day off (for other roles)

• On-the-spot offer letters

Other Details for Different Roles (Gurgaon Location):

1. Travel Process: Expedia, United Airlines, Turkish Airlines

• Role: CCE + Upselling / Customer Care

• Shift: U.S. Shift

• Salary: ₹14,000 to ₹25,000 in-hand

• Incentives: High earnings possible

• Cab Facility: Available on both sides

• 5 days working, 2 rotational offs

2. Travel Process: Indigo & Goibibo

• Role: CCE + Upselling

• Shift: Rotational Shifts

• Salary: ₹14,000 to ₹20,000 in-hand

• Incentives: High earnings possible

• Cab Facility: Available on both sides

• 6 days working, 1 roster off