Job Overview

Senior Voice Communications Engineer

???? Location: Remote | ???? Job Type: Full-time

About Jolera

Jolera is a leading multinational Global Systems Integrator (GSI), delivering comprehensive and tailored IT solutions to businesses worldwide. With a team of 550+ skilled professionals, we specialize in:

✔ Custom technology solutions
✔ IT assessments & strategic planning
✔ IT device & infrastructure management
✔ Data backup & recovery
✔ Cloud & on-premise migrations
✔ Enterprise-grade security services
✔ 24/7/365 quad-lingual end-user support

At Jolera, we are committed to empowering organizations with innovative and reliable IT solutions.

About the Role: Senior Voice Communications Engineer

We are seeking a highly accomplished and experienced professional to design, implement, and maintain our advanced voice communication infrastructure.

This role demands expertise in:
✅ Microsoft Teams Voice
✅ Session Border Controllers (SBCs) – AudioCodes & Ribbon
✅ Avaya VoIP systems administration

As a key team member, you will optimize our voice infrastructure for performance, security, and scalability.

Key Responsibilities

Voice Infrastructure Design & Implementation

???? Design, implement, and manage Microsoft Teams Voice solutions with AudioCodes & Ribbon SBCs
???? Develop scalable voice architectures aligned with business needs

Avaya VoIP Administration

???? Set up, configure, maintain, upgrade, and troubleshoot Avaya VoIP systems
???? Implement disaster recovery plans for voice infrastructure

SBC Configuration & Management

???? Configure, manage, and troubleshoot AudioCodes & Ribbon SBCs for secure voice routing
???? Enforce security policies and optimize SBC performance

Collaboration & Technical Leadership

???? Work with network engineers, IT support teams, and vendors to implement voice requirements
???? Provide technical leadership and communicate complex concepts effectively

Performance Monitoring & Optimization

???? Continuously monitor voice system performance using advanced tools (Wireshark, VoIP monitoring software)
???? Analyze metrics to ensure system reliability and efficiency

Documentation & Training

???? Develop comprehensive documentation for voice systems
???? Conduct training sessions for end-users and internal teams

Innovation & Industry Trends

???? Stay updated on emerging technologies & industry trends
???? Recommend and implement new solutions for enhanced performance, security, and scalability

Qualifications

✔ Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field
✔ 5+ years of experience in voice engineering, focusing on Microsoft Teams Voice, Avaya VoIP, and SBC management
✔ Expert-level knowledge of VoIP protocols (SIP, RTP, QoS)
✔ Hands-on experience with Microsoft Teams Voice, Avaya VoIP, AudioCodes, and Ribbon SBCs
✔ Strong network infrastructure knowledge (routers, switches, firewalls)
✔ Experience with VoIP monitoring & diagnostic tools
✔ Exceptional problem-solving, analytical, and communication skills
✔ Ability to work independently & collaboratively in a fast-paced environment
✔ Strong organizational & project management skills

Preferred Hands-On Experience

⭐ Relevant Certifications:
✔ Microsoft Certified: Teams Voice Engineer
✔ Avaya Certified Implementation Specialist

⭐ Cloud-based voice solutions & integrations
⭐ Proficiency in scripting languages (PowerShell, etc.)

???? Join Jolera and be part of a dynamic, global team driving innovation in IT solutions! ????