Job Overview

Technical Support Specialist – Amex GBT

Job Details

• Job Type: Full-time
• Location: Gurugram, Haryana

About Amex GBT

At American Express Global Business Travel (GBT), we believe in travel as a force for good and strive to make a meaningful impact on the industry. Our inclusive and collaborative culture ensures that your voice is heard, and your contributions are valued.

Ready to embark on a rewarding career journey? Join us today!

Position Overview

As a Technical Support Specialist, you will be responsible for providing end-user support in GBT’s global technology environment. This includes desktop support, network administration, and telephony assistance. You will play a crucial role in incident management, ensuring timely resolutions or escalating issues to the appropriate IT teams when necessary.

Key Responsibilities

✅ End-User Support & Incident Management

• Provide technical support to all GBT users.
• Offer 24-hour assistance for critical requests.
• Manage incident resolution for technology-related issues.
• Prioritize mission-critical incidents over non-essential ones.
• Escalate unresolved issues to the appropriate IT teams.

✅ Hardware & Software Support

• Troubleshoot and repair:
  • PCs, Laptops, MACs, Tablets, Mobile Phones, Printers.
• Provide hardware/software support to GBT users.
• Offer vendor escalation when needed.

✅ Systems & Applications Expertise

• Strong knowledge of:
  • Windows OS, Office Suites, VPN, Active Directory, Exchange.
  • Security & encryption tools like SEE, SEP.
  • Remote support tools like Bomgar.
  • ERP systems like Agresso.
• Experience with ServiceNow ticketing system.
• Understanding of Cisco telephony systems, VOIP, BES, and networking practices.
• Exposure to travel-related systems (Sabre, Apollo, Galileo) is a plus.

Qualifications & Skills

???? Education & Experience:

• Bachelor’s degree in Information Systems or a related field.
• A combination of 2-year technical degree + desktop support experience will also be considered.
• 3+ years of experience in enterprise desktop support with expertise in software and hardware troubleshooting.

???? Technical & Functional Expertise:

• Strong customer service & communication skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills to manage incidents effectively.

The #TeamGBT Experience

???? Work-Life Balance & Flexibility

• Flexible benefits tailored to your needs, starting from day one.
• Hybrid/remote work arrangements (depending on role & business needs).

???? Financial & Travel Perks

• Competitive salary & benefits package.
• Exclusive travel discounts on flights, hotels, cruises, and car rentals.

???? Health & Well-being

• Comprehensive health insurance & parental leave.
• Mental health resources for you and your family.

???? Career Growth & Learning

• Global tuition assistance.
• Access to 20,000+ courses on our learning platform.
• Leadership development programs & first access to internal job openings.

???? Diversity, Equity & Inclusion (DEI)

• Global Inclusion Groups to foster a culture of belonging.
• Company-wide initiatives to drive awareness & action.

Diversity & Equal Opportunity

At Amex GBT, we are committed to an inclusive hiring process and equal employment opportunities for all applicants. We do not discriminate based on age, gender, race, religion, disability, or any protected characteristic.

???? Need accommodation during the hiring process? Let us know, and we’ll be happy to assist!

Not Sure if You Meet Every Requirement?

If you’re passionate about our mission and believe you’d be a great fit, we encourage you to apply! You may be exactly the person we’re looking for. ????