Job Overview

Software Support Specialist (Full-Time, Velachery, Chennai)

Job Details

???? Job Type: Full-time | Fixed Shift
???? Pay: ₹10,000 - ₹20,000 per month
???? Location: Velachery, Chennai, Tamil Nadu
⏰ Work Days: Monday to Friday | Weekend Availability
???? Work Mode: Hybrid (Work from Home & In-Person)
???? Willingness to Travel: 75% (Required)

About Quanto (Store Soft Solution)

Quanto (www.quantoretail.com) is an Enterprise ERP Solution dedicated to driving retail business growth. Our platform provides advanced growth tools and KPI-driven insights, helping businesses digitally transform beyond basic Billing, Barcoding, and Reporting functionalities.

Key Responsibilities

Customer Support & Troubleshooting

✅ Provide comprehensive online support to customers for the Quanto software (training provided).
✅ Ensure a smooth user experience by identifying and resolving software-related issues.
✅ Manage support tickets and ensure timely resolution.

Implementation & Collaboration

???? Assist in data migration, helping customers transfer their existing software artifacts to the Quanto platform.
???? Work closely with the implementation team to ensure seamless onboarding.
???? Provide daily status updates to the Support Manager.

Knowledge Base & Training

???? Create and manage user guides, how-to articles, and demo videos for customer assistance.
???? Help improve the knowledge base for better customer self-service.

Desired Skills & Qualifications

???? Education: Bachelor's degree in Business Administration or Management Information Systems.
???? Experience: Minimum 1 year in technical/software support or B2B customer support.
???? Customer Service: Excellent telephone, verbal, and written communication skills.
???? Tech-Savvy: Willingness to learn Quanto software (training provided).
???? Help Desk Experience: Familiarity with ticketing systems is a plus.
???? Languages: Tamil & English (Required); Hindi & Malayalam (Preferred).

Benefits & Perks

???? Cell Phone Reimbursement
???? Flexible Schedule
???? Health Insurance
???? Internet Reimbursement
???? Paid Sick Time & Paid Time Off
???? Career Growth in a Dynamic, Innovative Company

⏰ Office Hours: 10:00 AM - 06:30 PM IST
???? Workplace: Fun & casual atmosphere; travel may be required.

???? Apply Now and be part of our growing team! ????

4o