Job Overview

Job Details

• Job Type: Permanent, Full-time
• Location: Andheri, Mumbai, Maharashtra
• Benefits:
  • Paid sick time
  • Paid time off

Job Description

About Us

Cover-More Group helps travelers stay safe across the globe. We provide reliable, fast, and flexible services to customers and partner with major brands, including travel agencies, airlines, banks, and sports clubs. As the world starts traveling again, we are committed to delivering exceptional service—and we want you to be part of this journey!

Role Overview

We are looking for a skilled IT professional to provide exceptional customer service and technical support within company guidelines.

Key Responsibilities

• Deliver outstanding customer service to internal and external clients.
• Utilize customer insights to shape business initiatives.
• Ensure best practices in customer service are implemented.
• Manage confidential information according to company protocols.
• Maintain high levels of customer relationship management.
• Handle all communication (written, phone, face-to-face) with professionalism.
• Collaborate with key stakeholders and provide regular updates.
• Uphold the company’s brand promise in all interactions.

What We’re Looking For

• Relevant IT qualifications/certifications (e.g., IT Degree, Certificate 3/4 in IT, MCP, MCITP, A+) OR proven experience in a Service Desk/Operations role.
• Minimum 5 years of experience with:
  • Windows Operating Systems
  • Active Directory & Azure Directory
  • Exchange & M365 Solutions
  • AWS & AWS Workspace
  • Networking principles
  • Critical Incident Management
• Experience with remote support tools in a 24x7 setup.
• Familiarity with ticket management systems (e.g., ServiceNow, JIRA).
• Proficiency in desktop applications (Adobe Reader, Microsoft Office, etc.).
• Knowledge of PowerShell scripts (preferred).
• Self-reliant, proactive, and eager to develop technical skills.
• Strong communication skills (verbal and written).
• Flexible and willing to contribute to team tasks.

Why Join Us?

Our Values

We believe in optimism, caring, togetherness, reliability, and determination.

Career & Growth

• Work in a global team of digital experts, actuaries, marketers, doctors, nurses, claims specialists, and finance professionals.
• We support career development and value your ideas.
• We embrace diversity and inclusion—just be yourself!

Flexibility & Work-Life Balance

• Hybrid work, compressed work weeks, part-time, or job-sharing options available.
• Regular annual and personal leave, plus:
  • Birthday or work anniversary leave
  • COVID leave (vaccination and recovery)
  • Volunteer leave
  • Paid parental leave

Additional Perks

• Health & Insurance: Mediclaim and group personal accident insurance.
• Generous Leave Policy:
  • 21 annual leave days
  • 6 sick leave days
  • 12 public holidays
• Extra time off for special occasions.

Apply today and let’s go to great places together!