Job Overview

Job Title: Retrieval Representative

Location: Remote (Work from Home)

Pay: ₹5,00,000 - ₹8,50,000 per year
Employment Type: Full-time
Schedule: Monday to Friday (8:00 AM - 5:00 PM Eastern Time, Atlanta, GA)
Benefits: Paid time off, Performance bonus

Company Overview:

ChartRequest, a part of MyHealth, is a leading healthcare information exchange company based in Atlanta, USA. Since 2012, ChartRequest has managed hundreds of thousands of secure patient health information requests across 5,000+ provider entities in all 50 U.S. states. Our mission is to streamline the secure exchange of medical information while maintaining HIPAA compliance and enhancing patient care.

Job Overview:

As a Retrieval Representative, you will work within our records retrieval department, communicating with custodians via phone, email, and fax to track and secure medical records. Your role involves ensuring timely receipt of requested documents while maintaining ChartRequest’s standards for quality and customer service.

Key Responsibilities:

• Outbound Communication: Conduct outbound calls to medical organizations to confirm receipt of record requests and ensure timely delivery.

• Request Management: Process faxed and emailed medical record requests via proprietary software and a support ticketing system.

• Follow-Up: Monitor, track, and escalate overdue requests while maintaining a clear schedule of follow-up calls.

• Record Keeping: Document custodian interactions, including inquiries, complaints, and resolutions.

• Compliance: Ensure compliance with HIPAA, federal, and state regulations on medical record confidentiality and processing timelines.

• Administrative Tasks: Update customer information, record address/fax changes, and assist in other administrative duties as assigned.

• Customer Service: Provide exceptional customer service by resolving custodian issues, advising on necessary actions, and maintaining cooperative relationships.

Required Skills:

• Active Listening & Communication: Ability to clearly express information both orally and in writing.

• Critical Thinking: Analyze information, evaluate solutions, and resolve problems effectively.

• Customer Service Orientation: Strong ability to maintain positive customer relationships.

• Persuasive Communication: Convince and guide custodians to ensure timely records delivery.

Qualifications:

• Education: Minimum Associate Degree required.

• Experience:

  • 3+ years in healthcare, medical records retrieval, or a fast-paced customer service role (business-to-business preferred).

  • Experience with Customer Relationship Management (CRM) software.

  • Prior administrative experience in a healthcare or Release of Information (ROI) environment is preferred.

• Technical Proficiency: Ability to learn healthcare terminology and work effectively with internal systems and regulatory standards.

Additional Information:

• Working Hours: Must be available during 8:00 AM - 5:00 PM Eastern Time (Atlanta, GA) – This is a mandatory requirement.

• Background Check: All candidates must successfully complete a background check before their start date.

Compensation & Benefits:

• Salary: ₹5,00,000 - ₹8,50,000 per year

• Supplemental Pay: Performance-based bonus

• Benefits: Paid time off

If you are detail-oriented, customer-focused, and eager to work in a dynamic healthcare environment, we encourage you to apply and be a part of ChartRequest’s mission to revolutionize medical record retrieval.

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