Job Overview

Infor POS Product Support Analyst

???? Location: Bengaluru, Karnataka | ???? Shift: Night Shift | ???? Job Type: Full-time

About Infor

Infor is a global leader in business cloud software for industry-specific markets, providing complete industry suites and deploying technology that prioritizes user experience, data science, and seamless integration. With over 60,000 organizations worldwide, Infor helps businesses overcome market disruptions and achieve digital transformation.

???? Learn more: www.infor.com

Role Overview: POS Product Support Analyst

We are looking for a POS Product Support Analyst to provide technical support for Infor customers using the Infor POS product. The ideal candidate should have a strong technical aptitude, excellent English communication skills, and customer service expertise.

✅ Location: Bengaluru, India
✅ Department: SaaS
✅ Experience Level: Mid-Senior
✅ Workplace Type: On-site
✅ Employment Status: Full-time
✅ Shift: Night Shift

As a POS Product Support Analyst, you will:
✔ Offer seamless remote support to customers in Canada, Americas, and Europe
✔ Work closely with customers to resolve technical issues following internal procedures
✔ Continuously improve technical product knowledge
✔ Work in rotational shifts as per business needs
✔ Maintain confident communication with customers globally
✔ Meet or exceed monthly individual and team goals

Key Responsibilities

???? Transition smoothly to live support after product training
???? Provide technical assistance for POS software & hardware systems
???? Follow department policies & procedures for effective troubleshooting
???? Deliver high-quality customer service to resolve incidents
???? Collaborate with teams and customers across different regions
???? Stay updated on product knowledge & best practices

Basic Qualifications

✅ Experience (2-4 years):
✔ Work experience in hotel industry (Front Desk or F&B Service departments, preferably F&B Service)
✔ Exposure to hotel operating software (PMS/POS systems)

✅ Technical Skills:
✔ Proficiency in Microsoft Word, PowerPoint, Excel
✔ Experience in Windows desktop OS (Windows 7/10/11)
✔ Basic knowledge of networking (TCP/IP, DHCP, static IP, subnet masks)
✔ Experience with peripheral devices (receipt printers, barcode scanners, credit card terminals)
✔ Understanding of SQL databases and queries

✅ Education:
✔ IHM, IIHM, BHM, or equivalent degrees

✅ Language & Communication:
✔ Fluent English (verbal & written)
✔ Strong customer service skills

✅ Work Schedule:
✔ Willing to work night shifts as per India time

✅ Industry Experience:
✔ Preferred work experience in reputable hotel groups such as:

• Taj, Oberoi, Sheraton, ITC, Ramada, Accor, Marriott, Hyatt, The Leela, etc.

Preferred Qualifications

⭐ Previous experience in Point of Sale (POS), restaurant, or hospitality
⭐ Technical certifications in Networking, SQL, Operating Systems, CompTIA A+
⭐ Experience using CRM tools (Salesforce, Zendesk, ServiceNow, etc.)

Infor's Values

At Infor, we follow Principle-Based Management™ (PBM™) and eight Guiding Principles:

✔ Integrity
✔ Stewardship & Compliance
✔ Transformation
✔ Principled Entrepreneurship
✔ Knowledge
✔ Humility
✔ Respect
✔ Self-Actualization

???? We believe in diversity, inclusion, and equal opportunity employment.

???? Join us and be part of an innovative team that empowers businesses worldwide! ????

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