Job Overview

Job Title: AWS Technical Support Engineer

Company: American Express
Location: Bengaluru, Karnataka
Job Type: Full-time
Benefits: Health insurance, performance bonus, paid parental leave, hybrid work model, wellness programs, financial and career development support

About American Express

American Express is a place where people and businesses can thrive with the right support. When you join Team Amex, you become part of a global and diverse community committed to backing our customers, communities, and colleagues. At American Express, we recognize your contributions, leadership, and impact. We work together to uphold our company values and provide world-class customer experiences in an inclusive and collaborative environment.

Role Overview

As an AWS Technical Support Engineer, you will work on supporting and managing AWS infrastructure, services, and troubleshooting issues related to cloud deployments. You will be responsible for guiding customers in setting up AWS environments, improving performance, and resolving issues related to networking, security, and more.

Key Responsibilities

1. Technical Support

• Provide expert-level support for AWS services such as EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and more.

• Troubleshoot and resolve customer issues related to AWS infrastructure, networking, security, and performance.

• Debug and resolve application deployment, scaling, and monitoring issues on AWS.

2. Infrastructure Management

• Assist customers in setting up, configuring, and managing AWS environments.

• Guide customers on best practices for deploying and managing workloads on AWS.

• Support customers in migrating on-premises applications to AWS.

3. Networking and Security

• Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.

• Advise on securing AWS environments, including IAM roles, policies, encryption, and compliance.

• Assist with configuring and troubleshooting AWS Load Balancers, Route 53, and Direct Connect.

4. Performance Optimization

• Analyze and optimize the performance of AWS resources and applications.

• Provide recommendations for cost optimization, resource allocation, and autoscaling.

5. Incident Management

• Respond to and resolve customer-reported incidents in a timely manner.

• Escalate complex issues to AWS product teams and ensure follow-up until resolution.

Skills and Qualifications

• Core AWS Services Expertise: Strong understanding of AWS services including EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch.

• Terraform & Automation: Hands-on experience with Terraform (TFE) and scripting tools like Python, Bash, CloudFormation.

• Containerization: Familiarity with K8s, Docker, EKS, and container platforms.

• CI/CD Tools: Experience in CI/CD deployment processes, with tools such as Jenkins, GitHub, ArgoCD, and AWS Pipeline.

• Monitoring and Alerting: Experience with monitoring, logging, and alerting solutions to ensure AWS infrastructure performance and reliability.

• AWS Certification: AWS certification is mandatory.

Employee Benefits at Amex

• Competitive base salary with bonus incentives

• Comprehensive medical, dental, vision, life, and disability benefits

• Flexible work model (hybrid, onsite, or virtual based on role and business needs)

• Paid parental leave (depending on location)

• Access to on-site wellness centers with medical professionals (location-dependent)

• Free and confidential counseling support through the Healthy Minds program

• Career development and training opportunities

• Financial well-being and retirement support

Diversity and Inclusion at Amex

American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We strive to create an inclusive environment where every individual feels seen, heard, and valued.

Background Verification

All offers of employment are contingent upon the successful completion of a background verification check, in compliance with applicable laws and regulations.

Not Meeting Every Requirement?

If you’re passionate about the role and eager to learn, we encourage you to apply. You may be exactly who we’re looking for!

Would you like any additional help with your application process?

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