Job Overview

Job Details

• Job Type: Full-time
• Shift & Schedule: Rotational shift
• Location: Remote

Benefits

• Health Insurance
• Paid Time Off
• Work-from-Home Flexibility

About BrowserStack

BrowserStack is the world’s leading software testing platform, running over 2 million tests daily across 19 global data centers. Our products enable developers to build bug-free software for 5 billion web users accessing websites and mobile apps across thousands of device, browser, OS, and version combinations.

We empower leading companies such as Tesco, Shell, NVIDIA, Discovery, and Wells Fargo, along with 50,000+ other customers, to deliver high-quality software at speed by shifting testing to the cloud.

Our Achievements:

• Great Place to Work Certified™ (2020-21)
• SaaS Startup of the Year (SaaSBOOMi, 2022)
• Ranked in Forbes Cloud 100 (2021) – Second-time recognition
• Featured in LinkedIn Top Startups India (2018)

At BrowserStack, we thrive on solving real-world challenges, fostering transparency, collaboration, and growth.

Role Overview: Customer Support Representative (Billing & Payments)

This role involves providing billing and refund support to customers, assisting with account management, plan upgrades/downgrades, and vendor onboarding through email, chat, and inbound calls. You will collaborate with sales and engineering teams whenever required.

Key Responsibilities

• Provide 24/7 support for global customers regarding billing, cancellations, invoice generation, refunds, chargebacks, and account-related queries.
• Respond to basic product-related inquiries using knowledge base articles and documentation.
• Escalate complex issues to appropriate sales or engineering teams as needed.
• Achieve all KPIs and performance metrics set on an annual basis.

Desired Experience & Skills

• 1-3 years of experience in a similar work environment preferred.
• Excellent communication skills (written & spoken English).
• Ability to handle high-pressure situations while maintaining exceptional customer service.
• Strong customer rapport-building skills to resolve issues effectively.
• Comfortable working in rotational shifts and managing time efficiently while working remotely.
• Quick learner with a focused approach, adaptable to a fast-paced organization.
• Skilled in multi-tasking and coordinating with multiple teams to ensure first-call resolution.
• Prior experience in Billing, Payments, or Service Desk environments is a plus.

Employee Benefits

In addition to a competitive salary, you will enjoy the following benefits as per company policy:

• Medical Insurance: Coverage for self, spouse, up to 2 dependent children, and parents or in-laws up to ₹5,00,000.
• Gratuity: As per the Payment of Gratuity Act, 1972.
• Unlimited Paid Time Off: To prioritize well-being, rest, refresh, and spend quality time with family & friends.
• Remote-First Work Culture: Work from anywhere in India with flexibility.
• Work-from-Home Perks: Home office setup, internet allowance, accessories, co-working space support, and wellness benefits to ensure an amazing remote work experience.

Join BrowserStack and be part of a cutting-edge company revolutionizing software testing. If you’re passionate about customer success, problem-solving, and technology, we’d love to have you on board! ????

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