Job Overview

Job Details

Job Type: Full-time
Location: Gurugram, Haryana
Experience: 2+ years
Company: United Airlines Business Services Pvt. Ltd.

Job Description

Position: Marketing and Loyalty Data Analyst

United Airlines is transforming the airline industry, and as part of that, the Marketing and Loyalty Data Analysis team plays a key role in ensuring customer satisfaction and operational efficiency. The role will focus on data-driven insights to support the growth of MileagePlus programs and other marketing initiatives.

You will work closely with business teams, providing analytical support through data collection, analysis, and visualization using tools like SQL, Spotfire, and other data analysis platforms.

Key Responsibilities

• Data Analysis: Conduct analyses on customer, MileagePlus activity, flight, and operational data to generate business insights.
• Data-driven Insights: Translate data findings into actionable insights and recommendations for business stakeholders.
• SQL and Data Queries: Create and run complex SQL queries to extract large datasets for analysis.
• Dashboard Development: Build and manage dashboards using Spotfire and other data visualization tools.
• Business Communication: Collaborate with the business team to define business needs and convert them into technical requirements.
• Project Management: Independently manage projects, ensuring timely delivery and quality checks.
• Reports and Presentations: Develop reports, presentations, and dashboards to communicate findings to leadership.
• Ownership: Take ownership of projects, ensuring improvements, automation, and quality assurance in data processes.

Required Skills & Qualifications

• Education: Bachelor's degree.
• Experience: 2+ years in data analysis, data storytelling, and reporting.
• Technical Skills: Advanced SQL and Spotfire skills.
• Analytical Skills: Strong data analysis, visualization, and storyboarding skills.
• Project Management: Ability to manage projects independently and communicate findings effectively.
• Language: Fluent in English (both written and spoken).
• Work Authorization: Must be legally authorized to work in India without sponsorship.

Preferred Skills

• Experience in loyalty and marketing analytics.
• Familiarity with Foundry, Data Robot, R/Python/SAS.
• Ability to work autonomously as a self-starter.